What our patients say

“I have been visiting this hospital for 2 months now and have always been given the best at Lyndhurst Rooms, the Royal Free Hospital. Patients waiting to be seen are offered tea, coffee, juice, and biscuits. Patients who have been here for some time during lunch are served with perfection. Well done to all at the hospital. With a lot of love for Mr. Shadi Ghali, as he’s been amazing.”

“I'm needle phobic and had a bad time with the PICC line, becoming hysterical and distraught, and I was too distressed to manage travelling straight back to the hospital. When she heard this, Victoria asked how I was feeling now, whether I was any better, and did I have someone with me at home. I can't thank her enough for such kindness - at such a bad time, to have that bit of human care really made a massive difference and was probably the thing that calmed me down enough to be able to accept that CT appointment. I'm also beyond impressed by such professionalism… identifying the need for a welfare check on a patient and the importance of my not being alone at such a time.“

“Thank you for all your help and support with looking after me and nursing me back to health.”

“The staff were lovely and my procedure was quick and I didn’t have to stay in too long.”

“Felt safe, place very clean, hygiene protocol strictly observed. Team all very professional, efficient and friendly.”

“I felt well looked after throughout; everyone has been highly professional and attentive.”

“All of the staff, the team, doctors and nurses are great! Thank you all!”

“I was really pleased with the kindness and sensitivity of the staff, they made me feel comfortable.”

“I found the entire team extremely polite, professional, passionate and dedicated.”

“All the staff are great & so friendly & supportive. My stay here was great. I was very scared & nervous but they were all great support & help.”

“Exceptional staff, front to back. Plenty of nursing staff to help & care. Nothing too much, very lovely, effective & knowledgeable.”

“Nursing exceptionally caring & competent. Each nurse I came in contact with was courteous, caring & very efficient.”

"From the front of house staff, the ward staff, the anaesthetist and her staff, Mr Bajekal and everyone else involved. Not only were they professional and efficient as you would expect, but they all put me at ease, were fantastically accommodating, kind and made me feel like nothing was an issue; all without making me feel uncomfortable given my previous issues with COVID."

"Amazing team, could not have been more kind, caring and helpful; best experience I could imagine."

"Attentive staff, always smiling, made me feel happier. Staff came in regularly to check on me and made sure I was comfortable at all times. Excellent and well organised team of nurses and student nurses."

"Care provide by nursing staff was exemplary. Always smiling and made me feel very relaxed."

"Excellent accommodation. Nursing care and organisation reminded me of the good old days! A bright spot in healthcare. Fantastic catering."

"Kind and helpful staff. Relaxed atmosphere, very efficient."

“Everyone very friendly and responsive. Very well organised.”

“I felt very well looked after all of the time.”

“The care in this hospital is excellent, the staff are amazing and very helpful and friendly. Terrific.”

"Communication has been thorough and every person that has attended to me has shown a lot of compassion and genuine care for my wellbeing."

"Dr Prodromos Laftsidis and his staff especially Iman were phenomenal, so much so that I had to write a review about him and his staff. That’s says a-lot considering I’m not the type to leave reviews. I know you might think of course because it’s private, but this brilliant Dr Laftsidis is like no other private or otherwise. My mother needed care, reassurance and understanding after her first vascular fistula went horribly wrong. She was extremely anxious of redoing the surgery and doctors all over just lacked interest and care.

So I went on a hunt to find the best of the best doctor for my mom and I am so relieved that I found the treasure that is Dr Laftsidis. He was indeed the best and above all, he was human. He understood my mother, he took care of her like no other private doctor has ever done and for that I am just as grateful as the surgery being a success. A million thanks xxx"

"Thanks to all the doctors, their good cooperation, their patience and thanks to all the medical staff."

“I wanted to take the time to write some feedback for you based on the immensely positive experience I had the other day at your Hadley Wood Hospital.

I attended the clinic as a private patient under the surgeon Mr Sabbagh. Every single member of staff I encountered at your facility on the day I attended was friendly, helpful and happy. I instantly felt at ease there. They all made me feel comfortable and like they couldn’t do enough for me.

When I was taken through to theatre I had 3 wonderful ladies Maria, Anna and Karen who were assisting Mr Sabbagh. I couldn’t have wished for a better team of people to look after me in what could have been quite nerve wracking circumstances. Any nerves I had simply vanished when I was introduced to all these lovely ladies who chatted away to me pre surgery, assured me about everything and took such wonderful care of me throughout the whole process.

I honestly couldn’t be more grateful that they were there for my surgery. Please could you pass on my sincere thanks again to all of them, you are very lucky to have them as the faces of your hospital.“

"I was admitted to Hadley Wood Hospital for a hysteroscopy on 23rd July 2024. I would like to express my sincere gratitude to the whole team of Hadley Wood Ward B, namely Grace, Chris, Dr Shah, Anna, etc. (please forgive me if I have put your name wrongly or forgotten your names).

As a newcomer to the UK, I am not familiar with the operation procedures here; however, with the team's concerted efforts and dedication, I felt warm on the day of my surgery. Especially when I felt very nauseous after the procedure, the Medical Officer and Grace observed me closely in the ward and helped me to call and track the arrival of the ambulance. I was really touched by their patience and care for me. I felt sorry to make you all stay late that night and for any inconvenience caused to you and to your families. I can feel your teamwork too. The next day, Dr Shah called me and followed up on my condition after discharge, which I really appreciated.

I am proud of your hard work and good practice. I hope your team every success in the future.”

If you would like to give your feedback or raise some concerns or complaints, please visit feedback and complaints page.